Planning & consulting

• Does the consulting service for a training camp cost anything?
  

  The consultation for your next training camp is absolutely free of charge. We do not charge any fees. Consequently, there are no costs for you. You can create your own offers including flights on our website planetsport.ch at any time, 24 hours a day. A personal consultation is still possible at any time. Feel free to send us an email at fussball@planetsport.ch or call us during our opening hours.
  

• What information do you need to prepare a quote?
  

  • Number of persons (+/-), useful is also information about the number of single, double or triple rooms?
  • On which date do you want to travel? Are you flexible here? How many nights do you want to spend at the training camp?
  • Do you have a set budget per person?
  • Do you want all-inclusive, full board or do you prefer to eat out in the evening, so you only book half board? Or is only breakfast an option for you?
  • What is the minimum accommodation requirement for your training camp? Should it be at least 4-star or are you also prepared to make concessions in favour of the budget? What is important to you? Fitness centre, wellness or is a shower on the floor enough for regeneration? Let us know what counts for you.
  • Do you only want natural grass or is artificial grass also an option?
  • Which destinations do you prefer or exclude? Which departure airports are suitable for you?
  • Aim of the training camp? Do you absolutely want to move up or come closer together as a team? Or both? What is the main focus? What is the overall goal?
  • What is your level? Are you an ambitious team that likes to train intensively and use your free time for regeneration in quiet surroundings? Or is it important for you to have a good mix of intensive training sessions, but also free time for that one other nightly team event?

• How long does it take to receive an offer?
  

  We do our best to respond to your enquiry as soon as possible. Normally within 24 hours at the latest, but please understand if it may take a little longer. Our suggestion; you can filter out suitable packages easily yourself and create an offer online on our website planetsport.ch, even including the suitable flights. In addition to direct flights, we also offer indirect flights at the best conditions.

• How long is a quote valid? Is the offer binding?
  

  The offer is absolutely binding and normally we can guarantee the prices for land services for a fortnight. Flight services are subject to fluctuations and therefore unfortunately cannot be guaranteed. Please note that the validity of the offer is also linked to availability. The rule here is "first come, first served". The earlier you book, the greater the likelihood that everything can be confirmed as you wish. As soon as you inform us in writing that you would like to book, we will check the current availability and inform you of the status with a new offer.

  You can also update the current fares online at any time in your login area. To do this, go to the login area, select the relevant offer, edit the flights. A new flight query will then integrate the current flight price into the offer.

• Why is an airline ticket cheaper if I book for myself than if we book for 25 people? Don't airlines offer group discounts?
  

  The price increases with the load factor. This means that, figuratively speaking, the first seat booked on a flight is the cheapest and the last seat the most expensive. The price rises practically linearly with the increasing load factor. This also applies to the group: the first is the cheapest seat, the 25th seat is the most expensive. The last seat therefore drives up the average price per person. If the group consisted of only 5 people, the average price would also be lower.
  

• Where can I find the cancellation conditions?
  

  The 'General Terms and Conditions of Contract and Travel' of Planet Switzerland GmbH do apply. Follow this link for more information: https://planetsport.ch/agb. Any deviating or additional provisions can be found in the notes of your offer.
  

Booking

• By when do we have to book at the latest?
  

  Basically, if you book early, you get the best prices confirmed and the booking is usually realised as desired. With every day of hesitation, the risk increases that you have to be flexible, e.g. with the training times. Therefore we advise an early booking.
  

• What information is necessary for booking a training camp?
  

  Family name and first name are usually sufficient. It is important that these match the details on the passport/identity card. In addition, it is useful to attach the PDF of the desired training camp to the booking request, which forms the basis of the booking, or to clearly state which offer is involved. Sometimes a deposit is required for the flights before booking. This depends on the airline and its conditions. You will find the exact payment conditions with amount and due date on the offer. For further information, please contact our team by phone or email.
  

• What is the booking procedure?
  

  First of all, we will provide you with a definitive offer, updated as far as possible, tailored to your previously expressed final wishes and needs. As soon as the offer is up to date, we ask you to inform us in writing of your booking intention. We will then clarify availability with our product managers and provide you with initial feedback within 48 hours. If the land services can be confirmed, we will make the flight booking. If the airfare has increased by more than 5% in the meantime, we will contact you to obtain your renewed consent. If the difference is less than 5%, we will book the flights so as not to lose any more time.
  

• By when must the training camp be paid?
  

  Payment terms vary depending on the offer. As a rule, a deposit of 20% of the total price is due no later than 30 days after booking and the balance of 80% no later than 30 days before departure. For flights, a deposit is sometimes required at the time of booking. This depends on the airline and its conditions.

  The exact payment conditions can be found in the offer, which you intend to convert into a fixed booking. If you are unsure, we will be happy to help you.

• Do persons travelling as supporters, accompanying persons or sponsors receive reductions?
  

  A hotel expects at least 25 people for a football team. If a group is significantly larger, special prices can be requested for accompanying persons and fans, which exclude the football-specific services. For small groups, supporters are counted as normal participants and reductions can be granted in very few cases.
  

• Should a consent form be carried for underage participants?
  

  We cannot really answer this question as the regulations in the destinations differ. However, we recommend that you carry a letter to this effect, signed by the parents.
  

Travel preparation

• By when do you need the names and details of the participants?
  

  We usually need the names or the completed list of participants 30 days before departure. If you have booked flights, even earlier. Many airlines require the names of participants at the time of booking. In such cases, name changes are subject to a fee.
  

• Until when can we change the names or participants?
  

  In principle, this is usually always possible. However, changes are sometimes subject to charges. In the hotels, name changes can be made without any problems even shortly before arrival. For the flight tickets it depends on the conditions of ticket fare type. We will be happy to inform you individually about the possibilities, conditions and costs.
  

• Is there a refund if a participant cancels?
  

  This depends on the time of cancellation. For more detailed information, please refer to our General Terms and Conditions of Contract and Travel. We recommend booking cancellation insurance in any case. You will find the current premiums and conditions on the offers.
  

• Why do I have to communicate the meal times in the questionnaire before departure?
  

  The hotel restaurants coordinate the team's meals in cooperation with the kitchen staff. Not only the availability of the desired table order, but also the provision of fresh food requires detailed, reliable scheduling. If the planning is not available or the meal times are not adhered to, there is an unnecessary loss of quality in the food provided
  

• Can we also have our rooms assigned upon arrival?
  

  Unfortunately not. For organisational reasons, the hotel requires the arrangement to be made before departure. If this is not done, there will be considerable delays at check-in. If all the information about the participants and the room allocation is available, you can quickly move into your room.
  

• When do I get my travel documents?

  In order to reflect the current status as far as possible, the travel documents will be sent at the earliest 14 days before departure. Experience has shown that there are often changes that affect the number of people or the itinerary. Please note that no travel documents will be sent until full payment has been received. It is also essential that the requested documents, such as the questionnaire or list of participants, including the room allocation, are sent in on time. Please contact us by e-mail or telephone if you have not yet received any documents by e-mail, although you have sent the documents correctly and completely.
  

• Where can I get information about the entry formalities?
  

  Please note that every traveller is responsible for obtaining valid travel documents. We will be happy to help you. On the website of the Federal Office of Foreign Affairs (FDFA) you will find the necessary information for Swiss citizens. Foreign citizens should contact the consulates or representations of their countries.
  

• Can I travel without a passport?
  

  In principle, every traveller must be able to identify himself or herself. This applies to controls at the airport as well as outside the airport. We recommend carrying a valid, official identification document in any case.
  

During the training camp

• Will we be met at the airport on arrival?
  

  Yes, if transfer or transportation was included in your offer, our tour guide will be waiting after arrival or after passport/customs control. He will then take you to your transfer bus or rental buses.
  

• Will we also be picked up if we did not book the flights with you?
  

  This is not depending on the flight booking, but the booking of the transfer. If you have booked a transfer through us, but the flights directly with the airline we will still pick you up. Please refer to the travel documents to find out whether a transfer is included or booked.
  

• Who is our contact person on site?
  

  In each of our camps, a tour guide is your contact person. This person will take care of organisational tasks and organise leisure activities if required. The tour guide is on site every day and accompanies you throughout your stay. Please note that we sometimes have several teams on site who are supervised by the same tour guide. This means that the presence of the tour guide is sometimes limited or not continuous.
  

• What happens if we do not keep the meal times reported in the questionnaire?
  

  Due to the sometimes high restaurant occupancy, it may be that the designated block tables are then converted back to individual tables for the normal guests. In addition, it may be that the kitchen no longer expects you and stops replenishing the buffets so as not to waste food unnecessarily. In this context, please note that it is also important to sign out from the meal. If you do not sign out, the prepared food must be disposed of. In this respect, you help to prevent unnecessary food disposal. Ideally, you should sign out 48 hours in advance, but no later than 24 hours.
  

• Where can I see which services are included in my training camp package? 
  

  The confirmation and the travel programme list all the services included in your training camp.
  

• Can I also book excursions/activities on site?
  

  Of course, you can still book activities on site. However, there may be limited opening hours or availability in winter. That's why we recommend planning everything that can be planned before the training camp. In terms of price, it usually makes no or only a marginal difference whether you book before or during the training camp. What is lost, however, is precious time on site. Time that you could use for leisure and regeneration.
  

• Is the transfer included if a participant arrives later or leaves earlier?
  

  Only the transfers of the main group are included in the package prices. We are happy to organise transfers for participants arriving later or departing earlier for an additional charge. Please ask us about the possibilities and conditions.
  

• Do we have to keep to the room allocation as we reported it with the list of participants before departure?
  

  Yes. The hotel must be informed if room allocations are changed on site. This is mandatory for administrative reasons. So please report the changes to the reception or our tour guide.
  

• Do we have to bring the training material, linen and balls ourselves?
  

  With planetsport.ch, the equipment is already on site: so you save yourself the hassle of transporting the material. You will find a selection of training aids, Adidas rental underwear and Adidas training balls at each of our camps. You will find the exact quantity or a list in the confirmation and in the travel programme.
  

• What kind of footballs do you provide?
  

  We constantly check our material for quality and completeness, but at least 1x per year. In this way, we ensure that the material provided meets a high quality standard. Should this not be the case, we will replace the material quickly and without complications. Please contact your tour guide. The balls are Adidas balls, Top Training or Top Replica.
  

• Is it possible to spontaneously change the training time on site?
  

  Please contact you tour guide on site if you are unable to attend a training session or wish to change the times. He/she will then check whether it is possible even at short notice.
  

• What about the cabin use?
  

  In most cases, a cabin is not included. Showering is done in the accommodation. Check with us whether cabin use is possible at your training location if it is essential for you to have a cabin.
  

• Where can I get the linen, balls and training aids that are included in the offer?
  

  Our tour guide will explain everything to you on the day of arrival and also arrange an appointment for you to drop off your materials. They will also tell you how the laundry service works. There are differences depending on the training location.
  

• Will the friendly matches be officiated by one referee or a trio of referees?
  

  As a rule, the referee costs for one referee are included. Depending on the level, we provide a trio at no extra charge. However, there is no entitlement to a trio.
  

• Am I entitled to a friendly match in any case?
  

  The information whether a training camp package includes a friendly match can be found on the confirmation or in the offer. However, successful organisation depends on whether a suitable team can be found on site. As this is beyond our control, we unfortunately cannot always guarantee a friendly match. In any case, we will do our best and inform you as soon as possible, at the latest with the travel programme.
  

• What happens if the friendly match opponent cancels at short notice or we want to cancel?
  

  Whenever possible, we try to organise substitutes in such situations. However, as it depends on various factors and is not within our sole control, we ask for your understanding if this is not always possible.
  

After training camp

• Where can I report a complaint?

  Whenever possible, please report your complaints already to the tour guide on site. This gives us a chance to correct what is needed. If this is not successful, we are of course open to your input, criticism, but also compliments. Write us an email or call us at any time. We are looking forward to your comments and suggestions for improvement.
  

• Where can I report my feedback on the training camp?
  

  Our tour guide will contact you for a feedback session before departure. In addition to a general exchange, you will have the opportunity to rate and comment on the various services. Should this not be possible for the tour guide due to time constraints, you will be sent a link for the evaluation after the training camp. Of course we, as well as our partners, are grateful for any input. Improvements are a matter of concern to us. Since we are mostly only observers, it is not always possible for us to capture the quality of the performance. Therefore, with your feedback, you are doing valuable work and helping us to make our offers even better for next travelling teams. We would be very happy about positive reviews on Google: rate planetsport.ch on Google
  

• If a participant did not attend, is it enough if we inform you after our return? Will there be a refund?
  

  It is too late for us after the return. At best, a notification still makes sense on the day of arrival at the latest. And only in exceptional cases. The rule is that cancellations, especially at short notice, will be charged in full. Nevertheless, please inform us of participants who are not present. Refunds are not granted by the hotels for cancellations at short notice.
  

• I forgot something in the hotel. How can I get it back?

  Write us an email or call the tour guide. We will contact the hotel and forward you the item. Before that, we will let you know the cost of shipping and when it will arrive +/- .